Request data deletion

How to submit a request

1. Write to info@datafruit.es with the subject “Datafruit data deletion”. To stop notifications only, you can use “Opt out of Datafruit notifications”.
2. State what you would like erased or restricted: for example, an enquiry sent by email, your details as a recipient, or personal data in the communications history.
3. For WhatsApp notifications, state the telephone number concerned, including its international prefix, and the associated company or account if you know it. For a website enquiry, provide the email address you used to contact us.

Do not send passwords, verification codes, credentials or identity documents as a precaution. If there are reasonable doubts about your identity or authority to act, only the additional information necessary will be requested.

What happens next

We will check which data and processing fall within your request. If a customer entity is the controller, the response and appropriate actions will be coordinated with it. Other people's data will not be deleted solely at the request of someone who has no right to represent them.

You will be informed of the decision and the actions taken. As a general rule, a response will be provided within one month of receiving the request. If an extension is appropriate because of complexity or the number of requests, you will be informed of the reason and the extension within that first month.

Requests are handled free of charge, subject to the legal exceptions for manifestly unfounded or excessive requests. If you consider that your request has not been handled appropriately, you can complain to the Spanish Data Protection Agency.

Scope and limits

Erasure will be carried out where legally required. Certain data may need to be retained on a limited basis to meet legal obligations, handle claims or protect rights. If an exception affects your request, its reason and the retention criteria will be explained.

The request is reviewed and carried out according to the scope of processing and the controller's instructions. The response will state the scope of erasure or applicable restrictions, including any affecting backups.

This route covers personal data processed by Datafruit. It does not delete your WhatsApp account or replace requests relating to Meta's own processing, which are handled through WhatsApp's privacy channels.

Further details are available in the website privacy policy and the communications privacy policy.